Apologies for the google picture lol, apparently I don't have my own picture of something from Costa on my phone, jeez Soph well done
1. Patience really is a virtue
Don't get me wrong, I can be the most impatient person ever like ohmygodwhereareyouyousaidyoudbehere5minutesagoimwaitingilooklikealonelycreepwhereaREYOU but I have learned that patience really is important. Sometimes I'll have a queue out the door in work and I'm trying to help the couple that have been deciding if they want a caramel latte or a popcorn cappuccino for the last 6 minutes, but seriously, being patient with people will pay off, they'll appreciate you massively and you're not really getting the job done that much better/quicker anyway.